Some Reassuring News This Winter From Eversource
With the cold New England months already upon us, Eversource announced they will not turn any homeowners' power off during the winter months.
According to a story reported on by Western Mass News, Eversource announced they will not be shutting off the power for any residents who may be struggling to pay their electric bills during the winter months.
Eversource Spokesperson Priscilla Ress said, "We are continuing our commitment to our customer and that is, we’re all in this together and we are trying to navigate these times."
Ress went on to say, "If a customer is having a tough time paying their energy bill, they can take advantage of one of our payment arrangements to help pay down any balance that they may have that have been building up."
According to data collected from October, there is a 15 percent increase in customers who are facing financial hardships in 2020 compared to last year.
Ress said that is about 5,000 residents in western Massachusetts.
While Eversource won’t turn off anyone's lights for being behind on payments, Ress does encourage residents to get in contact with a customer care agent to work out an arrangement.
Eversource offers multiple options, including a budget billing payment plan.
“You figure the amount that you are going to pay every month on your electric bill, on your energy bill and so you can anticipate it so you know how much you can budget for that amount,” Ress explained.
Residents can also get their homes assessed to see where they can be saving money.
For more on the story, visit Western Mass News' website here.
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